22db Terms & Conditions — Your Rights and Responsibilities on the Platform

1 Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 22db ("22db", "we", "us", "our"), the operator of the online betting and casino platform accessible at 22db.io. These Terms govern all access to and use of the 22db website, mobile platform, betting services, casino games, payment services, promotional offers, and any other features or services provided by 22db.

By creating an account, logging in, placing a bet, playing a game, making a deposit, or otherwise using any part of the 22db platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the 22db platform.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which are incorporated into these Terms by reference and form part of the overall agreement between you and 22db.

2 Eligibility

To register and use the 22db platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. 22db is strictly a 21+ platform. Users who are under 21 years old are expressly prohibited from registering, depositing, wagering, or accessing any real-money feature on the platform.
• You must be legally permitted to participate in online gambling and sports betting activities under the laws applicable to you in your jurisdiction of residence.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, agent, or close family member of a 22db employee, where such participation creates a conflict of interest.
• You must not have previously been self-excluded from the 22db platform or had your account suspended or closed by 22db for breach of these Terms.

By creating an account, you represent and warrant that you meet all eligibility requirements listed above and that the information you provide during registration is accurate, current, and complete.

3 Account Registration

3.1 One Account Per Player

Each individual may hold only one registered account on the 22db platform. Opening duplicate, secondary, or multiple accounts — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all associated balances and winnings.

3.2 Accurate Information

You must provide truthful, accurate, and complete personal information during registration, including your full legal name, date of birth, residential address, and a valid contact number and email address. You are responsible for keeping this information up to date. 22db reserves the right to verify registration details at any time and to request supporting documentation including national identity cards, passports, or utility bills.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. 22db will not be held liable for any loss or damage arising from your failure to keep your credentials secure. If you suspect unauthorised access to your account, you must notify 22db support immediately via live chat or email at [email protected].

3.4 KYC Verification

22db applies Know Your Customer (KYC) procedures in accordance with responsible platform management practices. You may be required to submit identity verification documents before withdrawals are processed or if unusual account activity is detected. Failure to complete KYC verification within the requested timeframe may result in temporary account restrictions.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

22db supports the following payment methods for deposits and withdrawals in Bangladeshi Taka (৳BDT): bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank. All transactions are processed in ৳BDT. Currency conversion fees are not applied by 22db, though your payment provider's own fees may apply independently.

4.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal thresholds are set per payment method and are displayed within the cashier section of your account dashboard. These thresholds are subject to change. 22db reserves the right to adjust transaction limits at its sole discretion with reasonable notice to users.

4.3 Withdrawal Processing

Withdrawal requests submitted before 6:00 PM Bangladesh Standard Time (BST, UTC+6) on a business day are processed the same day. Requests submitted after 6:00 PM BST or on public holidays will be processed on the following business day. 22db reserves the right to delay withdrawal processing pending KYC verification or fraud investigation.

4.4 Funds Integrity

All funds deposited into your 22db account must originate from a payment method registered in your own name. Deposits from third-party payment sources are prohibited and may result in account suspension and forfeiture of funds. 22db does not accept cryptocurrency deposits at this time.

5 Betting & Gaming Rules

5.1 Acceptance of Bets

All bets placed on the 22db platform are subject to acceptance by 22db at its absolute discretion. 22db reserves the right to refuse, limit, or void any bet where it reasonably believes the bet has been placed in error, in bad faith, or in breach of these Terms.

5.2 Odds and Market Changes

Sports betting odds displayed on the 22db platform are subject to change at any time prior to bet settlement. Bets are settled at the odds confirmed at the time of bet placement, provided the bet was accepted successfully. In-play odds are updated continuously during live events including BPL, IPL, T20 World Cup, and all international cricket fixtures.

5.3 Game Outcomes

All casino game outcomes — including slots, live blackjack, live baccarat, roulette, and all other table games — are determined by independently certified Random Number Generator (RNG) technology supplied by our game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. 22db does not manipulate game outcomes.

5.4 Malfunctions

In the event of a technical malfunction, game or server failure during a betting session or casino game, 22db reserves the right to void affected rounds or bets. Players will be notified of any voided bets, and any amounts wagered in affected rounds will be returned to the player's account balance.

5.5 Minimum and Maximum Wagers

Minimum and maximum wager limits vary by sport, market, game type, and player account status. Current limits are displayed within the relevant betting market or game interface. 22db reserves the right to apply individual account-level betting limits at its discretion.

6 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available on the 22db platform are subject to specific terms, wagering requirements, and validity periods that are communicated at the time the offer is presented. Players must meet all applicable wagering requirements before bonus-derived funds can be converted to withdrawable cash.

6.2 Welcome Bonus

New players on 22db may be eligible for a welcome bonus of up to ৳20,000 on their first deposit, subject to a minimum qualifying deposit and applicable wagering requirements. The welcome bonus is available once per player, per household, and per device. Misuse of the welcome bonus — including registering multiple accounts to claim it more than once — will result in account closure and forfeiture of all associated winnings.

6.3 Bonus Abuse

22db actively monitors accounts for signs of promotional abuse, including but not limited to: using multiple accounts to claim the same promotion, exploiting software errors or loopholes to generate unintended returns, and placing offsetting bets to meet wagering requirements without genuine play intention. Where abuse is identified, 22db reserves the right to void bonuses, remove winnings, and close the account.

6.4 Seasonal Promotions

22db periodically offers seasonal promotions including BPL season betting boosts, T20 World Cup enhanced odds, Eid reload bonuses, and Pohela Boishakh special offers. Each promotion carries its own specific terms. Seasonal promotion terms are published within the promotions section of your account dashboard and are subject to change without prior notice.

7 Responsible Gaming

22db is deeply committed to promoting responsible gambling practices among all players. We provide the following responsible gaming tools, accessible directly from your account dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your 22db account.
• Session Timers: Set time limits on individual gaming sessions, with automatic notifications when your limit is approaching.
• Loss Caps: Define a maximum net loss threshold over a given period, after which you will be restricted from further wagering until the period resets.
• Cooling-Off Periods: Take a voluntary break of between 24 hours and 6 weeks during which your account will be suspended from real-money activity.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 22db platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.

If you believe your gambling is becoming a problem, or if you are concerned about another person's gambling behaviour, please visit our dedicated Responsible Gaming page or contact our support team immediately via live chat. 22db takes all responsible gaming requests seriously and will act on them promptly.

8 Prohibited Conduct

The following activities are strictly prohibited on the 22db platform. Engaging in any of the behaviours listed below will result in immediate account suspension, forfeiture of balances and winnings, and may be reported to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform.
• Exploiting software bugs, errors, or vulnerabilities in the platform for financial gain.
• Using the platform for any form of money laundering, fraud, or financial crime.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Providing false identity information during registration or KYC verification.
• Accessing the platform from a jurisdiction where online gambling is explicitly prohibited.
• Attempting to reverse-engineer, scrape, or copy any part of the 22db platform, its content, or its underlying technology.
• Engaging in any conduct intended to damage the reputation or commercial interests of 22db.

9 Intellectual Property

All content on the 22db platform — including but not limited to the brand name, logo, website design, game interfaces, text, graphics, icons, data compilations, and software — is the exclusive intellectual property of 22db or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 22db platform solely for your personal, non-commercial entertainment. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the 22db platform without prior written consent from 22db.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 22db shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or business interruption — even if 22db has been advised of the possibility of such damages.

22db's total liability to you in connection with any claim arising out of or related to these Terms or your use of the platform shall not exceed the net amount deposited by you in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

22db does not warrant that the platform will operate without interruption, be error-free, or be free from harmful components. Scheduled maintenance, unplanned downtime, or third-party service failures do not constitute a basis for liability claims against 22db.

11 Account Termination

11.1 Termination by You

You may close your 22db account at any time by contacting our support team via live chat or by emailing [email protected]. Prior to account closure, any pending withdrawal requests must be resolved and any remaining balance returned to you via your registered payment method, subject to KYC verification being complete.

11.2 Termination by 22db

22db reserves the right to suspend or permanently close any account at its sole discretion without prior notice if it reasonably determines that the account holder has breached these Terms, engaged in prohibited conduct, provided false information, or posed a risk of financial crime or fraud. In cases of account closure due to rule violations, 22db reserves the right to withhold balances and winnings pending investigation.

11.3 Effect of Termination

Upon account termination, your right to access the 22db platform ceases immediately. Provisions of these Terms that by their nature survive termination — including but not limited to intellectual property, limitation of liability, and dispute resolution — shall continue to apply.

12 Privacy

Your use of the 22db platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data. By using the platform, you consent to the data practices described in the Privacy Policy. 22db processes personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, and appropriate security safeguards.

22db will never sell your personal data to third parties. Your data may be shared with identity verification providers, payment processors, and game providers strictly for the purposes of operating the platform and complying with anti-fraud obligations. For full details, please review our Privacy Policy.

13 Changes to Terms

22db reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 22db will provide reasonable notice to registered users via email or a prominent on-platform notification. The revised Terms will take effect from the date stated in the updated document.

Your continued use of the 22db platform after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to a revised version of the Terms, you must cease using the platform and contact support to close your account.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact the 22db support team through the following channels. All contact details are provided as plain text — please do not attempt to send formal legal correspondence via live chat alone.

• Email: [email protected]
• WhatsApp: +880 1700 220022
• Live Chat: Available 24/7 directly within the 22db platform
• Support Hours: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6)

For responsible gaming support, self-exclusion requests, or account closure requests, please contact support directly via live chat for the fastest response time.